Question 1

WHAT IS PERMANENT JEWELRY?

Accepted Answer

High quality chain (we use 14k gold filled and 925 silver) is welded together to create a clasp-less, seamless piece of jewelry. You'll never have to worry about taking it off.

Question 2

IS THERE A MINIMUM AGE REQUIRMENT?

Accepted Answer

Children under 18 years old are welcome to receive permanent jewelry services ONLY WITH PARENTAL CONSENT. Parent/guardian will be required to sign our Customer Intake Form for their child.

For kids under 12 years old, a clasp is RECOMMENDED.

Question 3

IS IT SAFE?

Accepted Answer

Safety is one of our main priorities. We have invested in the number one rated permanent jewelry micro-welder to create the safest experience for our clients. The weld is complete with one simple spark. We provide safety welding goggles. A barrier is placed on your skin to ensure your skin never comes in contact with our machine.

Question 4

WHY DO YOU USE ARGON & IS IT SAFE?

Accepted Answer

Argon gas is an inert gas. It is non-toxic and non-flammable. Argon is a shielding gas that protects welds from oxidation and corrosion, ensuring a high quality weld.
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Question 5

ARE THERE ANY HEALTH RESTRICTIONS?

Accepted Answer

Permanent jewelry is not recommended if you have any allergies to gold, silver, or if you have a pacemaker.

Welding permanent jewelry on clients is not recommended for individuals with a pacemaker, metal plates or recent surgery, or unable to sit still (children). For these individuals, we will not weld the jewelry, but will use the Wrap-On© Technique instead. See video below.
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Question 6

WHAT ABOUT AN MRI OR OTHER MEDICAL PROCEDURE?

Accepted Answer

Consult your doctor if you will be required to remove your permanent jewelry during your X-ray or MRI appointment. You will need to remove your jewelry before an MRI if your physician requires you to. Speak with your physician before an MRI. They will advise whether or not it will need to be removed.

All ferrous metals (ie. stainless steel) must be removed prior to entering the MRI exam room. If you are aren’t sure if your jewelry contains ferrous metals, you can use a magnet at home and test in on your own. If the magnet tries to attracts the jewelry, it can not enter an MRI exam room. Gold and pure sterling silver are non-ferrous, however, depending on how large the jewelry is and how close it is to the part of the body you are having scanned, your doctor may ask you to remove it.

If your doctor requires you to remove your welded jewelry for your appointment, contact us by email (hello@stackandzap.com) ((hello@stackandzap.com))or on our social media platforms to schedule a re-weld free of charge. Cut at the welding site (jump ring) that attaches the chain together to ensure the cleanest look for re-welding. You can also make an appointment with us to professionally remove it.

Question 7

CAN I WEAR MY JEWELRY THROUGH AIRPORT SECURITY?

Accepted Answer

Definitely! We have flown far and wide with our jewelry on without a problem.

Question 8

HOW LONG DOES IT LAST?

Accepted Answer

Your permanent jewelry will last months to years depending on the chain material, products you use (avoid direct contact with lotions, perfumes, and chemicals on your jewelry), and your lifestyle. With proper care, it can last for years to come.

Question 9

HOW CAN I REMOVE MY PERMANENT JEWELRY?

Accepted Answer

Using a pair of scissors, wire cutters, or fingernail clippers, simply cut the welded jump ring. We will show you the welding site during your appointment. If you are still unsure, please don’t hesitate to reach out.

Question 10

WHAT KIND OF JEWELRY DO YOU OFFER?

Accepted Answer

Bracelets, anklets, necklaces, and rings.

Question 11

WHAT MATERIALS DO YOU USE?

Accepted Answer

We only use 14k yellow gold filled, 14k rose gold filled and 925 sterling silver for our permanent jewelry. These materials are tarnish resistant and hypoallergenic.

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Question 12

DOES GOLD FILLED TARNISH, TURN GREEN OVER TIME, OR CAUSE ALLERGIES?

Accepted Answer

Our chains are 14k gold filled, not gold plated (aka gold dipped).

Gold-plated has a very thin layer of gold over an unknown base metal, making it prone to tarnishing, wear, and damage from chemical exposure, skin chemistry, and moisture. The unknown base metal may cause allergies for some individuals. Not suitable for permanent jewelry.

Gold filled (what we use) has a thick, 5% layer of gold that is bonded over a Jeweler’s brass, making it water resistant, tarnish resistant, and long lasting to withstand chemical exposure, skin chemistry, and moisture. It is hypoallergenic because of its thick gold layer. Perfect for permanent jewelry.

Question 13

WHAT IS THE CANCELLATION POLICY?

Accepted Answer

Appointment Cancellation Policy: 
At Stack and Zap Permanent Jewelry we have a 48 hour cancellation policy. This means that if you need to cancel your appointment you need to do so 48 hours BEFORE your scheduled appointment. If you need to adjust your appointment and change the date you need to do so 48 hours BEFORE your appointment. If you do not cancel or reschedule your appointment 48 hours before, your $20 deposit will be forfeit and will not be applied to a future reservation. You will need to make an additional appointment in the future to reschedule. If you need to reschedule due to an emergency we absolutely understand, and you can reach out to us via email or on our social media platforms. If you are sick, been exposed to COVID-19 or are experiencing any symptoms related to COVID-19, please cancel and reschedule your appointment. Deposits are non-refundable, but can be applied to re-scheduled appointments made 48 hours prior to the original appointment time.

Private Event Cancellation Policy: 
At Stack and Zap Permanent Jewelry we have a 14 day cancellation policy for ALL private events, parties, and special events. This means that if you need to cancel your appointment you need to do so 14 days BEFORE your scheduled event. If you need to adjust your event and change the date you need to do so 14 days BEFORE your event. If you do not cancel or reschedule your event 14 days before, your deposit will be forfeit and will not be applied to a future reservation. You will need to make an additional appointment in the future to reschedule. If you need to reschedule due to an emergency we absolutely understand, and you can reach out to us via email or on our social media platforms. Deposits are non-refundable, but can be applied to the re-scheduled event.

Question 14

HOW DO I BOOK AN APPOINTMENT?

Accepted Answer

Appointments take place on selected Saturdays at Merle Norman (Cache Road Square), 11:00am-3:00pm. To book an appointment, message us on our social media platforms or send us an email at hello@stackandzap.com. We will send you our current availabilities. Visit the Event page to view our updated monthly events calendar.

We require a $20 deposit to reserve your appointment time. This amount will go toward your purchase. View our Cancellation Policy in FAQ.

No appointments needed when we are at scheduled vendor events.

Question 15

WHERE ARE YOU LOCATED?

Accepted Answer

You can find us at Studio 2202 once a month on a Saturday or at one of our scheduled pop-up events. View our monthly event schedule in the Events tab.

Question 16

WHAT PAYMENT TYPES DO YOU ACCEPT?

Accepted Answer

We accept Cash (Exact Amount Preferred), Visa, Mastercard, American Express, Discover, Apple Pay, Samsung Pay, and Google Pay. Payments are processed through our Vagaro POS system.

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